Sales and Customer Management Executive, Wellspring Branch

Context and Environment:

The Hanoi Teaching Centre has been identified for ambitious expansion plans over the next three to five years and delivering the volume growth in sales required by these plans will be a critical task for the Sales and Customer Management team. We also have an expanding examinations operation facilitating the taking of UK examinations, with specific plans to grow our IELTS and APTIS customer base. Our customers engage with us face-to-face, on-line, through email and via the phone, and the Sales and Customer Management Executive has an important role to play in enabling the team to achieve their targets. 

Purpose of Job:

The main duty of a Sales and Customer Management Executive is to ensure a high quality, welcoming and efficient integrated customer service experience to all new and existing customers with the purpose of meeting/exceeding sales and customer management targets across all British Council services. To act as British Council’s ambassador and provide top quality services to all new and existing customers meeting all KPIs and deliver Sales and Customer Management targets in order to enable the British Council to meet its business targets and objectives.

Key responsibilities include:

• Meet and exceed sales and customer management targets as set out by the organisation 
• Provide an exceptional level of customer service
• Proceed registration of new customers for Teaching Centre and Exams
• Proceed re registration of existing customers for Teaching Centre
• Handle administration and finance duties
• Share duty officer role with the Branch Manager

The successful candidates will need to demonstrate strong evidence of behaviours and similar experience, including: 

• Graduate degree
• Minimum two to three year experience of working in a customer service/sales environment, preferably in the services industry
• Very good problem solving skills
• Competent IT skills
• Excellent English and Vietnamese (all four skills)
• Excellent communication and customer relation skills
• Sales techniques
• Behaviours: Making it happen, connecting with others and being accountable.     

Term of Service:

• Country appointed position, initial two year term contract with possibility of extension.
• Remuneration package includes competitive salary and bonuses, together with attractive benefit package and career development opportunities. 
• Location: British Council Hanoi, Wellspring branch, Bo De, Long Bien, Hanoi. 

Interested candidates please fill in the e-form on Regional Recruitment website at the link below.

We regret that only short listed candidates will be contacted.

Internal candidates only: please remember to include the full version of your most recent (2013/14) performance evaluation and confirm when the system prompts you that you have discussed the application with your line manager.

The British Council is committed to a policy of equal opportunity and is keen to reflect the diversity of UK society at every level within the organisation. We welcome applications from all sections of the community. In line with the British Council's Child Protection policy, any appointment is contingent on thorough checks. In the UK, and in other countries where appropriate systems exist, these include criminal records checks. We are committed to employing disabled people.