If you are not happy with your Aptis ESOL result, you can request your test to be re-marked. This service is known as an Enquiry on Results (EOR).
You can make an Enquiry on Results request at any point up to eight weeks after the test day. The current Enquiry on Results fee is VND1,000,000
- How to submit an Enquiry on Results?
You should submit a proof of payment from the centre where you took your Aptis ESOL test together with your Enquiry on Results request by filling below form:
EOR_ONLINE FORM_VN002 (for test takers who took the test in Hanoi or Northern/Central Vietnam)
EOR_ONLINE FORM_VN028 (for test takers who took the test in HCMC or Southern Vietnam).
You may only ask for a re-mark of the entire exam, not a single component.
Grammar and vocabulary, reading and listening components checks are conducted by the system, to ensure they have been marked accurately.
The speaking and writing components are re-marked by senior examiners. Re-marked test results are considered final.
If the overall CEFR level increases after re-marking, you will be refunded the full Enquiry on Results fee and we will issue a new Aptis ESOL certificate.
If CEFR level remains the same or changes in a single component, but the overall CEFR level does not change, the fee will be retained, and you will be informed.
The outcome of the Enquiry on Results is considered final. The results from the remarking process will be available after ten days.
View the Aptis ESOL Appeals and Complaints Policy.