Cancelling your IELTS test
Cancellations can only be accepted if written request received more than five weeks before the original test date, not deferred test date. Cancellations within five-week period prior to test date will not be accepted. In exceptional cases such as serious illness on the test date where medical evidence (e.g. medical certificate from a state hospital with the hospital stamp) is required, cancellations can then be considered. Medical evidence must be submitted within five working days after the written test date. When cancellation is accepted, you will only receive a refund of 75% of the test fee.
Please note that refunds can take four to six weeks to process.
Only original medical certificates in local language or English are accepted. If we have not received both required documents at our local office by the fifth working day after the test, you will be marked as absent and forfeit all claims.
Copies sent by fax or email are not accepted. We recommend sending medical certificates by registered mail.
Please note that we do not accept sick notes issued by family members.
Requesting a test day transfer
If you need to change the date of your test from the date you originally booked, you can request a test day transfer before the test date, free of charge.
Notification for test date transfer must be given in writing on the form provided. Test date transfer can only be accepted once. Fully filled delay form must be received by British Council staff by 17.00 on Friday two weeks before a Saturday test and by 17.00 on Wednesday two weeks before a Thursday test.
In cases of illness, transfer is possible within five weeks of the test if an original medical certificate is provided within five working days of the test date, together with the Request for Refund or Test Date Transfer Form.
If you receive a transfer to a new test date (either before the test or due to illness) and are ill on the second test date, then you are not entitled to a refund of the test fee nor to any further transfer to a new test date.