Invigilators in Ho Chi Minh City

To represent the British Council to the public via face-to-face communication. To deliver excellent customer service to actual and potential students, visitors and enquirers. We are looking for part-time staff with the following main tasks:

• prepare placement test materials (pens, pencils, eraser, test papers, registration forms, etc.)
• set-up testing rooms
• welcome and check name and arrival time of the customers
• instruct customers fill information in the registration form
• input test results and customer data into the system with high accuracy.
• tick customers attendance on system 
• instruct customers take a test clearly
• floating customers from writing room to interview room
• instruct students to counselling area for further consultation after oral test.
• report on LA daily problem and LA record to LA team leader
• file documents
• carry out other tasks as required by LA team leader

Successful candidates will have the opportunity to work in different areas of customer journey and teaching. 

Applicants should meet the following requirements

• good level of English and Vietnamese (Upper-Intermediate and above)
• good communication and organisation skills
• be flexible for at least 15 hours of work per week (including Saturday/Sunday and evenings)
• high sense of responsibility, dynamism, attention to details and customer-oriented 
• ability to work in a way that promotes the safety and well-being of children
• ability to demonstrate the British Council’s behaviours at an essential level: Working together, Making things happen and Being Accountable. (For details please refer to the British Council’s behaviours)
• ability to work as part of a team
• ability to use MS Office applications (Word, Excel, PowerPoint, Outlook, Explorer)
• preferably first or second-year university student

Other key requirements 

1. Attitude

• show care
• politeness and be nice with customer
• proactively approach clients 
• listen to customers’ needs 

2. Performance 

• precise instruction 
• professional manners with proper clothing 
• clothing should not be too revealing and short. 
• wear professional office clothes 
• where practical, tattoos should be concealed by clothing
• not use iPad, phones etc. while placement testing
• show up on time

Interested candidates please send your CV to email address thu.nguyen1@britishcouncil.org.vn with email subject [HCMC - Invigilator- Name]. 

Deadline for applications: 1 May 2024 (open until filled).

About us

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We uniquely combine the UK’s deep expertise in arts and culture, education and the English language, our global presence and relationships in over 100 countries, our unparalleled access to young people and influencers and our creative sparkle.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

We work with governments and our partners in the education, English language and cultural sectors, in the UK and globally. Working together we make a bigger difference, creating benefit for millions of people all over the world.

We work with people in over 200 countries and territories and are on the ground in more than 100 countries. In 2022–23 we reached 600 million people.

The British Council in Vietnam is a priority country for the British Council within East Asia. The British Council in Vietnam has offices and teaching centers in Hanoi and Ho Chi Minh City.

For more information see www.britishcouncil.org or www.britishcouncil.vn