Sales and Customer Management Executive, Vietnam

ABOUT THE DEPARTMENT/TEAM 

The Teaching Centre in Vietnam has identified ambitious expansion plans for the coming years. In line with these plans, the Sales and Customer Management Team will be having the critical task of delivering growth in sales volume. We may also have an expanding examinations operation facilitating the taking of UK examinations, this is in accordance to our plan to grow our IELTS and APTIS customer base. Our customers engage with us face-to-face, online, through email and via the phone, and the National Sales Manager will lead the team to ensure an efficient and effective level of service. 

WHAT YOU WILL BE DOING AND WHY

Your main duties will include:

• secure excellent sales results whilst ensuring a seamless customer experience in handling enquiries about our English language services
• ensure a high quality, efficient and integrated pre and post-sale customer management experience for all customers and students across all British Council services
• to proactively engage with internal stakeholders to ensure KPIs and business needs are met.

WHAT IS INTERESTING ABOUT IT

You will act as the British Council’s ambassador and provide top quality services to all customers. You can take pride in the fact that you will be part of a team that enables the British Council to meet its objectives and gives all our customers an exceptional experience. You will also be able to join regular professional development, training and skills programmes to develop your experience and skills.

WHAT WE ARE LOOKING FOR

You should have an undergraduate degree and will bring along at least two years of work experience in B2C customer management and/or a sales environment, preferably in the education sector. You should have excellent communication and customer relation skills and sales techniques.  

BENEFITS OF WORKING AT THE BRITISH COUNCIL

• 37.5 contracted working hours per week (we believe in an output-based delivery!) 
• Enjoy 21 days of annual leave 
• Annual performance bonus and 13th month salary
• 15 days public holidays (combination of Vietnam and UK public holidays)
• Group insurance program including personal accident insurance and health insurance for 24 hour/day for you and your family members (Eligible spouse and children only) 
• Professional development opportunities – we offer a broad range of professional courses to large corporations and that is available for our staff members too.

To apply, please click this link: https://tinyurl.com/VIE-SCM-0003e 

About us

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Last year we reached over 80 million people directly and 791 million people overall including online, broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

The British Council in Vietnam is a priority country for the British Council within East Asia. The British Council in Vietnam has offices and teaching centres in Hanoi and Ho Chi Minh City.

For more information see www.britishcouncil.org or www.britishcouncil.vn