Maintain reliable and consistent ICT environment and resolve technical issues timely to avoid negative impacts on teaching activity and office operation.

Successful candidates will work in Hanoi IT Team. This is an opportunity to develop understanding of work in international cultural relations, especially between the UK and Vietnam.

Develop technical skills and soft skills when operating standard IT support service systems in a professional working environment. Develop English skills on working with teachers.


Location British Council in Vietnam (Hanoi)
Salary Gross service fees: in local currency equal to VND45,000 per hour
Duration Ten months part-time contract with possibility to extend
Working hours The post holder will be required to work from 2-4 days per week on a shift system from Monday to Sunday. Evening and weekend working is required on a regular basis.
Annual leave Not applicable
Closing date Saturday 04 February 2023

Role overview

We are looking for part-time IT staff with the following main tasks:

Maintain full functionality of ICT devices in classrooms and office:

  • carry out the daily checks in classrooms (projector, Computer, Interactive White Board, Apple TV, speaker, internet access, teaching software, …) to fix any issue before classes start.
  • carry out daily checks office devices (printers, photocopiers…) to take appropriate actions timely, avoid interruption on office operation.

Provide technical support timely to ensure continuity of teaching activity and office operation:

  • deal with issues of computers, projector, printers, tablets in classroom and office.
  • support teachers and back office staffs in using ICT devices (Ipads, WIFI system, Apple TV…) and Microsoft Office Apps (Word, Excel, PowerPoint…).
  • Collaborate with Global Service Desk members to resolve technical issues.

How to apply

Interested candidates please send your CV to email address: with email subject [IT Helper - Your Name].

About us

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We uniquely combine the UK’s deep expertise in arts and culture, education and the English language, our global presence and relationships in over 100 countries, our unparalleled access to young people and influencers and our creative sparkle.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

We work with governments and our partners in the education, English language and cultural sectors, in the UK and globally. Working together we make a bigger difference, creating benefit for millions of people all over the world.

We work with people in over 200 countries and territories and are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

The British Council in Vietnam is a priority country for the British Council within East Asia. The British Council in Vietnam has offices and teaching centres in Hanoi and Ho Chi Minh City.

For more information see or