Branch Manager in Ho Chi Minh City

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust.

We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body.

The British Council has a presence in 14 countries in the East Asia region. These range from developed markets with sophisticated infrastructures (Hong Kong, Korea, Singapore, Japan, Australia and New Zealand, Taiwan) to developing markets with fledgling but growing infrastructure (China, Malaysia, Thailand, Burma, Indonesia, Philippines and Vietnam).

In Vietnam, the British Council is active in English and Exams with four teaching centres, and manages programmes in Education, Society, and English for Education Systems, Arts, and the UK-Vietnam Seasons project. The country currently has about 200 full-time staff members in the Strategic Business Units, of whom about two-thirds currently work in English and Exams. 

The Ho Chi Minh City Teaching Centre has identified ambitious expansion plans for the coming years. In line with these plans, the Sales and Customer Management team will be have the critical task of delivering growth in sales volume. We may also have an expanding examinations operation facilitating the taking of UK examinations, this is in accordance to our plan to grow our IELTS and APTIS customer base. Our customers engage with us face-to-face, online, through email and via the phone, and the Branch Manager will lead the team to ensure an efficient and effective level of service.

In a highly competitive market our teaching centres need to provide high quality and efficient services. The new branch will serve primarily young learners or adults.  

Branch Manager, Ho Chi Minh City

We are recruiting the Branch Manager who is expected to play an active role in the Teaching Centre Management team, working closely with the Head of Sales and Customer Management (SCM) and academic leads. The Branch Manager will also be the key point of contact between the Teaching Centre and the Department of Education and Training (DOET). Previous experience in a similar post is desirable.

If you are successful, you will have the opportunity to work in a dynamic and diverse organisation. Your ability to multi task will improve tremulously as you lead the team to work under tight pressure. You will also be able to hone your analytical abilities when you work closely with Head, Sales and Customer Management to develop and execute sales strategies, plans and processes which are in line with the country and region’s plan.

The successful candidate will have a university degree and have 5 years’ experience in sales and customer service management (examples of such include but are not limited to B2C sales, complaint handling, service recovery skills). Experience in the education industry is desirable.

For further information please see Role Profile and British Council Generic Behaviours on our Recruitment website.

We regret that resumes or CVs will not be considered when we shortlist for any roles, same as applications that are lacking in information. 

Interested candidates please fill in the e-form on Recruitment website. 

We regret that only short listed candidates will be contacted. 

We are an equal opportunities employer and we welcome applications from all qualified candidates. The British Council believe that all children have potential and that every child matters - everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989.

APPLICATION PACK

Please refer to the link below for all details.