Telesales Executive, Hanoi

Context and Environment:

The teaching centres in Vietnam have been identified for ambitious expansion plans over the next three to five years and delivering the volume growth in sales required by these plans will be a critical task for the Sales team. We also have an expanding examinations operation facilitating the taking of UK examinations, with specific plans to grow our IELTS and APTIS customer base. Our customers engage with us face-to-face, online, through email and via the phone, and the manager Customer Management and Administration will lead the team to ensure an efficient and effective level of service.  

Purpose of Job:

The main duty of a Telesales Executive is to handle all inbound sales enquiries and to secure face-to-face appointments whilst ensuring a high quality customer experience in handling enquiries about our English language and Examinations services. To act as the British Council’s ambassador and provide top quality services to all customers meeting all KPIs and delivering Sales & Customer Relations services, in order to enable the Council to meet its sales targets.

Key responsibilities and main duties include: 

- Meet and exceed all sales targets and KPIs as set out by the organisation

- Handle email and telephone enquiries

- Provide support for sales and marketing; database management; offer knowledge and product knowledge

- Participate in projects

- Other duties in Job Description

The successful candidates will need to demonstrate strong evidence of behaviours and similar experience, including: 

- Graduate degree

- At least 2-3 year experience in a telesales environment, preferably in the services industry. 

- Excellent written and oral communication skills in English and Vietnamese 

- Excellent sales techniques especially on the phone 

- Experience of telephone selling to customers from both the South and the North of Vietnam

- Competent IT skills

- Behaviours: Making it happen, Connecting with others, and Shaping the future.   

Interested candidates please fill in the e-form on Recruitment website at the link below. 

We regret that only short listed candidates will be contacted. 

We are an equal opportunities employer and we welcome applications from all qualified candidates. The British Council believe that all children have potential and that every child matters - everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC, 1989.